Return Policy

Returns & Refunds Policy:

Please choose your jewellery carefully as there will be no refunds given for change of mind. Wherever possible, we have endeavoured to provide you with as much information regarding size/measurement, colour and style, as well as numerous photographs (usually modelled to scale on a human being). Occasionally, it is hard to display the exact colour on screen as computer screens and mobile devices are all calibrated differently, however we have tired to display our items online as accurately as we possibly can. If you are uncertain about what the actual product colour is, please email us for further information before making a purchase. We will not accept responsibility for a wrong choice, undesired colour, or incorrect size.

If the product you receive is faulty/damaged, please send a detailed email to: perlejewellery@hotmail.com informing us of your concern. You must have proof of purchase (tax receipt or a quote reference number). In the email, please state the item, style code and colour, as well as an explanation of the problem. We will reply to your concerns as soon as possible. 
We cannot accept returns unless you have notified us of the reason prior to returning an item. Contact must be made via email address or phone call before any returns can be processed. For change of mind, you may exchange (shipping is at your cost) but only a credit voucher will be issued for the purchase amount (minus shipping) to spend through our online store.

Refunds will only be given if an item is returned in original condition with tags, within 10 business days. Any returns received after this time frame will not be given a refund, but instead be issued a store credit note to the value of their purchase (minus shipping), which is valid for 1 year from issue date. Refunded amount excludes any shipping costs.

Due to hygiene reasons, we are unable to accept any return of earrings, so please be certain of your choice before purchasing. Where possible, we have listed an approximate size in the description, so please double check this prior to purchasing, to ensure that the length/width of the jewellery suits your desired specifications. 

If you place a custom order with Perle for a product that is not available on the website (either to have an item made or to order multiple items of a piece), we are unable to accept returns or refund these items because they have been especially made/imported for you. 

If there is a manufacturing fault with your product and it is within 12months of the purchase date, we will happily carry out repairs free of charge and return the item back to you. A repair and postage fee will apply if an item is returned more than 12 months after the purchase date, or if it damaged from misuse. 

* All prices on this website are in Australian Dollars.

Payment:

Perle's Online Checkout will not be finalised until you have confirmed details of your payment. Any orders which have been paid by Direct Bank Deposit will not be posted until your payment has been approved.