Return Policy

Returns & Refunds Policy:

Please choose your jewellery carefully and be sure to send us an email if you have any further questions about a product, prior to buying. If the product you receive is faulty/damaged, please send a detailed email to: perlejewellery@hotmail.com informing us of your concern. You must have proof of purchase (tax receipt or a quote reference number). In the email, please state the item, style code and colour, as well as an explanation of the problem. We will reply to your concerns as soon as possible. 

Refunds will only be given if an item is returned in original condition with tags, within 10 business days. Any returns received after this time frame will not be given a refund, but instead be issued a store credit note to the value of their purchase (minus shipping), which is valid for 1 year from issue date. Refunded amount excludes any shipping costs.

Due to hygiene reasons, we are unable to accept any return of earrings, so please be certain of your choice before purchasing. Where possible, we have listed an approximate size in the description, so please double check this prior to purchasing, to ensure that the length/width of the jewellery suits your desired specifications. 

If you place a custom order with Perle for a product that is not available on the website (either to have an item made or to order multiple items of a piece), we are unable to accept returns or refund these items because they have been especially made/imported for you. 

If there is a manufacturing fault with your product and it is within 12months of the purchase date, we will happily carry out repairs free of charge and return the item back to you. A repair and postage fee will apply if an item is returned more than 12 months after the purchase date, or if it damaged from misuse. 

* All prices on this website are in Australian Dollars.

Payment:

Perle's Online Checkout will not be finalised until you have confirmed details of your payment. Any orders which have been paid by Direct Bank Deposit will not be posted until your payment has been approved. If you have a makeup booking with Katie, you will be sent an invoice 1-2 weeks prior to your booking with the total amount that needs to be paid. You can choose to pay cash on the day, or direct deposit the amount electronically. Please note that this is due on the day of the service. A 10% loading fee will apply for every week that an invoice is overdue. Please have your money ready to hand over on the day to avoid confusion.