Perle Policies

 

Returns & Refunds Policy:

Please choose your jewellery carefully as there will be no refunds given for change of mind. Wherever possible, we have endeavoured to provide you with as much information regarding size/measurement, colour and style, as well as numerous photographs (usually modelled to scale on a human being). Occasionally, it is hard to display the exact colour on screen as computer screens and mobile devices are all calibrated differently, however we have tired to display our items online as accurately as we possibly can. If you are uncertain about what the actual product colour is, please email us for further information before making a purchase. We will not accept responsibility for a wrong choice, undesired colour, or incorrect size.

If the product you receive is faulty/damaged, please send a detailed email to: perlejewellery@hotmail.com informing us of your concern. You must have proof of purchase (tax receipt or a quote reference number). In the email, please state the item, style code and colour, as well as an explanation of the problem. We will reply to your concerns as soon as possible. 
We cannot accept returns unless you have notified us of the reason prior to returning an item. Contact must be made via email address or phone call before any returns can be processed. For change of mind, you may exchange (shipping is at your cost) but only a credit voucher will be issued for the purchase amount (minus shipping) to spend through our online store.

Due to hygiene reasons, we are unable to accept returns of earrings for change of mind, so please be certain of your choice before purchasing. Where possible, we have listed an approximate size in the description, so please double check this prior to purchasing, to ensure that the length/width of the jewellery suits your desired specifications. 

If you place a custom order with Perle for a product that is not available on the website (either to have an item made or to order multiple items of a piece), we are unable to accept returns or refund these items because they have been especially made/imported for you. 

If there is a manufacturing fault with your product and it is within 12months of the purchase date, we will happily carry out repairs free of charge and return the item back to you. A repair and postage fee will apply if an item is returned more than 12 months after the purchase date, or if it damaged from misuse. 

All prices on this website are in Australian Dollars.

 

Privacy Policy: 

The information we collect:

Perle jewellery lawfully collects the relevant information that is required in order for our business to function. The information we require will depend on the product or service you are interested in. Details in all transactions will include your name, address, contact number, email address, and a date that you require the order/booking. Additional information may be required at the time of payment.

How your information is used:

The reasons why we collect your information are to allow our business to function properly and so that we can successfully interact with you throughout the order process. We will not use your personal information for any other purpose without first seeking your consent, unless authorised or required by law. We promise not to disclose your personal details to any other company or third party unless you have approved or requested us to do so.

Photographs:

Katie has a keen eye for photography and carries her camera with her to all of her client makeovers. A selection of these photographs will appear on this website in the client gallery and on Perle's Facebook page for future clients to view. If you do not wish for your photographs to be used in this manner or any other printed promotional material, please inform Katie at your booking. Selected client photographs may be used in printed promotional material such as magazine adverts and brochures. It is a compliment to you if your photograph is selected for advertising purposes. We will ask for your written consent prior to using your photograph, and of course you have the option to decline if you wish.

Payment:

Perle's Online Checkout will not be finalised until you have confirmed details of your payment. Any orders which have been paid by Direct Bank Deposit will not be posted until your payment has been approved. If you have a makeup booking with Katie, you will be sent an invoice 1-2 weeks prior to your booking with the total amount that needs to be paid. You can choose to pay cash on the day, or direct deposit the amount electronically. Please note that this is due on the day of the service. A 10% loading fee will apply for every week that an invoice is overdue. Please have your money ready to hand over on the day to avoid confusion.